FAQ

What can I expect from the card deck experience?

This is a social experience designed for meaningful conversations and shared understanding rooted in storytelling. It is a gateway to forge connections that truly matter.

  • 49 connection prompts & 1 affirmation to experience however you desire
  • 4 “Tell Me More” prompts to encourage more depth
  • 1 acrylic case
  • 1 linen cover

Materials & Design

  • 55 cards
  • Elevated feel - linen textured & with gold edges
  • Case & Size - clear acrylic, 3.7” x 2.6” x 0.83”
  • Plus: A little something special when you purchase direct from seller


Pre-Order Process

Pre-Order runs November 1 to November 11.

Here’s what to expect:

  • All orders placed during the pre-ordering period, November 1 - November 11.
  • Pre-orders will begin shipping November 13.
  • Orders will ship via 2–5 day First Class Mail.
  • Any orders placed after November 11, will follow the shipping guidelines below. 

 

General Packaging & Shipping Details


How will my order be protected & packaged, and what can I expect when it arrives?

The Card Deck Experience: The card deck experience includes an acrylic case and a canvas pouch. To protect all elements of the experience, we use sustainable bubble cushioning wrap/ protective shredded paper and items are mailed in shipping boxes. 

In addition, we use other decorative elements to ensure your unboxing experience is a delight. 

Please note: Due to the nature of acrylic, the case may have light blemishes.

Do you ship internationally? 

We ship to Canada. Be sure to choose “Canada Shipping” at checkout.

 

Year-Round Shipping

Once you place your order, you will receive a confirmation email featuring details of your purchased order. Orders are fully processed within 5 days.  


Which carrier do you use for shipping?

We use USPS for your shipments due to cost effectiveness for our small business.


What is your shipping timeline?

  • For domestic orders: First Class Mail, 2-5 days
  • For Canada: FedEx shipping with orders arriving within 1 week, sometimes varies!


What is the return policy?

ALL SALES ARE FINAL and refunds are only issued in highly specific scenarios. If your product arrives damaged, please contact us. 

Please recognize that you are purchasing from a small business, therefore we cannot operate like larger corporations. 

Are When We Commune products available for wholesale?

Yes! We are available for wholesale at brick-and-mortar shops, coffee shops, and more. Please contact us here to express interest.